You may return your purchase within 7 days of receiving it.
The item must be unused, unworn, and in its original packaging with all tags attached.
Proof of purchase (invoice or order confirmation) is required for all returns.
Returns will not be accepted for products showing signs of wear, damage, or alteration.
If you ordered the wrong size or color, you can request an exchange within 7 days of delivery.
Exchanges are subject to product availability.
Customers are responsible for the return shipping cost unless the product received was incorrect or defective.
Once we receive and inspect your returned item, we’ll notify you about the status of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days.
Delivery charges are non-refundable, unless the return is due to our error.
If you received a damaged, defective, or wrong item, please contact us within 48 hours of receiving your order.
We’ll arrange a replacement or a full refund at no extra cost.
Please contact our support team before sending your item back:
Email: support@grandeshoes.com
Phone/WhatsApp: 0313-3322927
Return Address: jinnah road grande shoes, quetta
Items purchased on sale, clearance, or discount offers are non-returnable.
Customized or special-order products cannot be returned or refunded.
For any questions about our Refund and Returns Policy, please contact us:
